Privacy Policy

We’re a small, caring business that believes in keeping things simple and respectful just like our soap. We promise to handle your personal data with the same natural care and integrity we give to every piece we craft.

At OilLab, we deeply value your trust. This privacy policy explains how we collect, use, and protect your personal information — with the same care and transparency that we put into crafting our natural soaps.

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We only collect personal data for clear, essential purposes:
 • To process your orders and deliver your products
 • To communicate with you about your purchase or respond to questions
 • To improve our products and service experience
 • To comply with Thai law (e.g., tax and shipping requirements)
 • To send you updates — only if you’ve chosen to subscribe

We never sell or share your data for advertising or unrelated purposes.

We may share limited data with trusted third parties only when necessary:
 • Payment gateways (e.g., Omise, Stripe, PayPal)
 • Delivery couriers (for shipping)
 • Website or email providers (for secure operations)

All partners are required to comply with PDPA and handle your data safely.

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 • Our website uses secure SSL encryption.
 • Access to customer data is limited to authorized team members only.
 • We only store necessary information, and for only as long as needed.

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We retain order-related information for no more than 5 years, as required by Thai accounting laws. For marketing emails, you can unsubscribe at any time — and your data will be removed.

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Your Rights Under PDPA

You have the right to:
 • Access your personal data
 • Request correction or deletion
 • Withdraw consent
 • Object to data processing

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To make a request, simply email us at oillab.co@gmail.com or LINE @oillab

We’ll respond within 30 days.